To improve the quality and reliability of your products and services, GSMkonsep looks at your whole organization and how it designs, manufactures, and delivers products and services. one section of the company is responsible for reliability improvement; the whole organization must be considered. A concerted effort to improve product and process quality and reliability includes examining relationships with suppliers and with customers as well as systematic collection and analysis of product and service performance in the past.
Reliability goes beyond quality. Reliability is quality over time. A quality product or service meets customers’ needs at the time of shipment or receipt of service. A reliable, trouble-free product or services continues to satisfy customers for a long, long time. Reliability-related costs are all of those costs resulting from product or service field failures or perceived failures from the time of shipment/onset of the services over the life of the product or service.
GSMkonsep Internasional’s program to systematically improve the quality and reliability of your product or service offering includes a review of:
GSMkonsep Internasional has extensive experience in building world-class Supplier Development Programs for major firms. Not only will we help you at the Strategic Sourcing level, but also at the detailed tactical level, where we roll up our sleeves and actually work with your Purchasing group to implement new systems. Our services include:
The culture at your Company. The Culture must give quality and reliability its proper importance. This may require some painful compromises.
Communication channels with your customers and suppliers.
A well-designed failure database of product and service failure modes supported by appropriate failure analysis to root cause determination.
How quality and reliability are designed into products and services. Formal product/service development processes and good project management practices are required.
An assessment of the modern quality control methods used by the service operation or manufacturing location to ensure that negligible variation exists.
We offer the following consulting services and applications as part of our quality improvement portfolio: